Ongoing Support

for Design & Development

Agile solutions. Lasting impact.

Execute

$997 / month

  • Average 5-7 day turnaround (task-dependent)
  • Priority queue
  • Reduced rate on additional work
  • Option to pause, cancel or change plan anytime
  • $1400 in value every month
  • At least 5 hours/mo of design and development support
  •  See the example below!
Collaborate

$1994 / month

  • Average 4-5 day turnaround (task-dependent)
  • Priority queue
  • Reduced rate on additional work
  • Design collateral (limited)
  • Monthly 1:1 strategy and progress sessions
  • Proactive solutions from our team
  • Option to pause, cancel or change plan anytime
  • $2495 in value every month
  • At least 10 hours/mo of design and development support
  • See the example tasks below
Strategize

$3250 / month

  • Average 4-5 day turnaround (task-dependent)
  • Priority queue
  • Reduced rate on additional work
  • Design collateral
  • Monthly 1:1 strategy and progress sessions
  • Proactive solutions from our team
  • Option to pause, cancel or change plan anytime
  • Connect in Slack (or other direct messaging platform)
  • Access to a premium theme
  • $4250 in value every month
  • At least 20 hours/mo of design and development support
  • See the example tasks below
Not sure what you need or have additional questions? Reach out!

Ongoing Support FAQ

You've got questions. We've got answers. If you don't find what you're looking for, reach out!

What kind of tasks can you do?

We can support a wide range of tasks - think site and landing pages, custom modules, custom email modules and templates, performance optimizations and more. See the task catalog or check out our monthly task examples below!

Are there tasks you can't do?

Full site builds, API integrations, and content creation are not available. If a task is out of scope for your Ongoing Support plan, we can discuss a reduced flat-rate fee or additional time to complete the project.

Will my hours rollover if I don't use them all?

We strive to be efficient and proactive to ensure you receive the value you deserve. Hours don't need to rollover if they're being utilized - and that doesn't mean "busy work". We're not here to collect and sit on the sidelines, we're here to deliver.

We want this to be a true partnership. If something isn't working for you, let us know!

Why wouldn't I just hire an in-house team member or a freelancer?

Hiring full-time employees is costly, time-consuming, and unpredictable. While studies show the average employee is productive for just 37-50% of their scheduled hours, our retainer delivers 100% focused, dedicated work time with zero overhead.

Conversely, freelancers might seem like a budget-friendly alternative, but it often comes with other risks and compromises on quality. A lot of our current clients came to us after bad experiences with freelancers. Skip the freelancing headache and let us do it right the first time.

Why don't you use a point system? Why hours and dollar values in each tier?

We're less concerned with hours and more concerned with delivering results but we still need a way to convey value and what's more precious than time?

Some agencies use a "point system" to shift focus from time spent to deliverables. While this works for some, it can also add unnecessary complexity and abstraction to the client+agency relationship.

Our team is highly efficient, so you can trust that you’re getting maximum value from the hours we dedicate to your work—no points to track or point catalog to reference, just clear commitment and results.

Common Task Requests

This is just a guideline. For unsupported tasks in tiers, it means we can't accomplish that in one month of support but we can extend the timeline in order to fulfill or quote you the difference if it's a priority.

If your tier doesn't cover what you need, contact us.

Execute
 

 
Collaborate
 

 
Strategize
 

 
Tasks
Custom Modules/Blocks
Content Updates
Mega Menus
Email Templates
Site Functionality Audit
Check for bugs, responsive issues, browser compatibility, console errors, etc.
Consultation & Training
CSS/Lottie Animation
Workflows & Automations
Technical SEO
Page performance, schema markup, Google Pagespeed Insights, HubSpot SEO tool, etc.
Landing/Site pages
May require additional points to complete
HubDB Implementation
Basic or dynamic functionality
On-page SEO
Audit, Keyword Research, Title/Meta description, URL structure, Content/Heading tag optimization, etc.
UI/UX
Comprehensive audit: Accessibility, CTAs, Content layout, Nav optimization, Design consistency, etc.
Execute
 

 
Tasks
Custom Modules/Blocks
Content Updates
Mega Menus
Email Templates
Site Functionality Audit
Consultation & Training
CSS/Lottie Animation
Workflows & Automations
Technical SEO
Landing/Site pages
HubDB Implementation
On-page SEO
UI/UX
Collaborate
 

 
Tasks
Custom Modules/Blocks
Content Updates
Mega Menus
Email Templates
Site Functionality Audit
Consultation & Training
CSS/Lottie Animation
Workflows & Automations
Technical SEO
Landing/Site pages
HubDB Implementation
On-page SEO
UI/UX
Strategize
 

 
Tasks
Custom Modules/Blocks
Content Updates
Mega Menus
Email Templates
Site Functionality Audit
Consultation & Training
CSS/Lottie Animation
Workflows & Automations
Technical SEO
Landing/Site pages
HubDB Implementation
On-page SEO
UI/UX

Monthly Task Examples

To give a better idea of what you can do with each Ongoing Support tier, below you'll find some examples for monthly deliverables.

Execute Plan

Monthly Task Example:

What this would cost without ongoing support: $1400

$403

in savings

Deliverables:

  • Scrolling Logo Module
  • Custom Hero Module
  • ADA-Compliant & SEO-Optimized
  • Module Training
Execute plan: $997/mo

Collaborate Plan

Monthly Task Example:

What this would cost without ongoing support: $2495

$501

in savings

Deliverables:

  • Advanced Mega Menu
  • Email Template
  • ADA-Compliant & SEO-Optimized
  • Module/Template Training
Collaborate plan: $1994/mo

Strategize Plan

Monthly Task Example:

What this would cost without ongoing support: $4250

$1000

in savings

Tasks:

  • Advanced Technical SEO
  • Improved Core Web Vitals
  • or Full Landing Page Design & Development
Strategize plan: $3250/mo